Terms of Service

1. Services Provided

Vox Synthesis offers AI-powered voice assistant services for business use, including basic inbound call handling, call screening, and customer engagement features.

Service scope, configuration, pricing, and support arrangements are agreed directly with each customer.

2. Service Engagement

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  Contacting us through the website is an inquiry and does not create a service agreement.
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  We will confirm the scope, pricing, and activation details with you before service begins.
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  Any changes to the agreed service will be confirmed directly with the customer.

3. Billing & Payment

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  Fees, billing frequency, and payment terms are specified in the customer's written agreement or invoice.
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  You are responsible for providing accurate billing information.
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  Payment is due according to the terms provided to the customer.
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  Failure to provide payment information may result in suspension of service.
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  All fees are non-refundable unless stated otherwise.

4. Acceptable Use

By using our Services, you agree not to:

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  Use the service for unlawful purposes, including spam calls or fraudulent activity
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  Resell, sublicense, or misuse the AI assistant features
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  Attempt to disrupt or compromise service integrity
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  Violate any applicable laws or third-party rights

We reserve the right to suspend or terminate services that violate these terms.

5. Third-Party Providers

We use trusted third-party services, including Twilio, ElevenLabs, Deepgram, OpenAI, Cartesia AI, and Hotjar, to power our platform.

We may integrate with additional providers over time to enhance our platform and Services. All third-party providers are required to adhere to data protection standards consistent with applicable laws.

By using our Services, you consent to the processing of your data by these third-party providers as necessary for the operation and delivery of our Services.

6. Disclaimer of Warranties

Vox Synthesis provides its Services “as is” and “as available.”

We make no guarantees regarding uptime, performance, or the success of business outcomes resulting from using our Services.

7. Limitation of Liability

To the fullest extent permitted by law, Vox Synthesis is not liable for indirect, incidental, or consequential damages arising from your use of our Services.

Our total liability is limited to the amount paid by you for the Services during the previous 3 months.

8. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes means you accept the revised Terms.

9. Contact Us

Questions about these Terms? Please contact us here.