Privacy Policy
Effective Date: July 14, 2025
At Vox Synthesis, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights related to your data when you use our website and services.
1. Information We Collect
We may collect the following types of information when you interact with us:
- •Contact Information — Name, business name, email address, and phone number
- •Service Data — Call records, transcripts, and interaction data when you use our voice assistant services
- •Usage Metrics & Billing Data — Call duration (in minutes), timestamps, and related usage data used to calculate usage‑based charges
- •Website Usage Data — Information collected via cookies, analytics tools, and tracking technologies
- •Voluntary Information — Information you provide when contacting us or using our services
2. How We Use Your Information
We use your information to:
- •Provide and manage our AI voice assistant services
- •Set up and configure your account and service
- •Improve our website, products, and user experience
- •Communicate with you regarding service updates, inquiries, or support
- •Analyze website usage and monitor service performance
- •Calculate usage‑based charges (metering by minutes) and manage billing
3. Third-Party Service Providers
We may share information with trusted third parties who help us operate our platform, including:
- •Twilio (telephony services)
- •ElevenLabs (voice synthesis)
- •Deepgram (speech-to-text transcription)
- •Cartesia AI (AI processing and orchestration)
- •Hotjar (website analytics and user behavior tracking)
We may integrate with additional voice synthesis, transcription, or analytics providers from time to time as part of our service offering. All third-party providers process data on our behalf in accordance with their respective privacy policies and industry standards.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to analyze website usage, improve functionality, and enhance your experience.
We also use Hotjar for user behavior tracking (like heatmaps and session recordings).
For details, please review our Cookie Policy.
You can control your cookie preferences through your browser settings.
5. Data Security
We implement industry-standard measures to protect your data from unauthorized access, misuse, or disclosure. While no system is completely secure, we strive to protect your information with reasonable safeguards.
6. Your Rights & Choices
You have the right to:
- •Access the personal information we hold about you
- •Request corrections or deletion of your information
- •Opt out of marketing communications at any time
To make a request, please contact us here.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have questions about this Privacy Policy, please contact us here.